FREQUENTLY ASKED QUESTIONS

You can call us at (951) 738-8595, call rates apply. You can email us at customercare@SplatHairColor.com

Our products can be found at various retailers. You can also purchase items directly through us www.SplatHairColor.com

Yes, shipping rates apply and vary per location.

Once you have checked out from SplatHairColor.com your order is final. If you have forgotten something please call us at (951)738-8595 phone call rates will apply and we will do our best to help get you your additional items.

Once you have checked out from SplatHairColor.com your order is final. If you have forgotten something please call us at (951)738-8595 phone call rates will apply and we will do our best to help get you your additional items.

If your purchase was made at big box stores (Walgreens, Wal-Mart, Target) we ask that customers make their returns by way of their purchase as we have agreements with those distributors. ***If the item was purchased online, we can work to manage that internally. Contact us directly at customercare@SplatHairColor.com so that we can assist, be sure to have your order number ready so we can look up your order.

Once you have placed your order on Splat.com, you’ll receive a confirmation email from us. This email confirms that your order is processing in our system.

If you did not receive an email containing your tracking information, please email us at customercare@SplatHairColor.com or feel free to call us at (951) 738-8595.

Depending on how dark your hair is, to begin with, achieving a pale yellow could require multiple bleach applications as the bleach needs to break through your previous color and then lift your natural color as well. Attaining a pale blonde, with little to no yellow might require a second bleach application.

Once we have printed your packing slip and filling your order, we will always switch your order from “Processing” to “On Hold”. Depending on what day of the week you have ordered, your purchase should only be “On Hold” for a maximum of 72 hours. If your order is still “On Hold” after this time, most likely we are awaiting a shipment of the product to complete your order. Also, please email us at customercare@SplatHairColor.com or feel free to call us at (951) 738-8595 phone call rates will apply if you have any questions.

Once we have filled and shipped your order, you will receive a shipping confirmation email that will also give you a USPS tracking number for your shipment. This process should occur within 72 hours of your purchase. If you have any questions, please email us at customercare@SplatHairColor.com or feel free to call us at (951) 738-8595 phone call rates will apply.

In this case, please allow at least 12 hours for your tracking information to be updated on USPS.com. If you are still unable to track your package, please email us at customercare@SplatHairColor.com or feel free to call us at (951)738-8595 phone call rates will apply.

If you still have not received your package, we may need to take a missing package claim with USPS. In this event, please email us at customercare@SplatHairColor.com or feel free to call us at (951)738-8595 phone call rates will apply.

In this case, your package was not delivered because it required additional services to reach you. For this type of problem, your package is usually at your local USPS location.

In this case, please email us at customercare@SplatHairColor.com

United States residents are eligible for free shipping within the continental United States. Puerto Rico destinations are not eligible for free shipping and delivery time is approximately 1 month.

Bleach can be very irritating to the skin, especially your scalp. We recommend you apply bleach ¼ inch away from your scalp.

The key to avoiding this is bleach mixing, make sure to gradually add in the powder bleach with the Oxide. We recommend adding in half the pack of powder bleach, mixing, and then adding the other half.

Your scalp is very sensitive, and the bleaching agents are irritants. If during any time you feel itching, burning, wash off the bleach immediately and discontinue use.

Yes, wash hair well and dry completely before applying Splat hair dye.

Our lightening bleach lifts between 3-5 levels depending on your texture, density, and porosity. So, depending on your starting level you might not achieve a pale yellow with just one application.

We don’t recommend doing back-to-back bleach applications. You could be putting your hair in a risky position leading to damage and even breakage. If your first bleaching process did not lighten to your desired level wait at least 14 days.

This all depends on your starting level, whether it be virgin (non-color treated hair) or previously processed hair. Our bleach lifts 3-5 levels. So, depending on what your end goal is you might need to do two bleach applications. We recommend waiting 14 days between bleach applications.

Depending on how dark your hair is, to begin with, achieving a pale yellow could require multiple bleach applications as the bleach needs to break through your previous color and then lift your natural color as well. Attaining a pale blonde, with little to no yellow might require a second bleach application.

We do not recommend using foil as it insulates heat and can speed up the lightening process at varying rates. Since you can’t keep an active eye on it, it makes it very difficult to see your bleaching progress and you can risk over-processing your hair or even breakage.

Knowing your starting level can help you gauge your end results. For example, if you are a level 5 you are what is considered a Medium Brown, which means you can expect your end result to be between a Level 8 (Medium Blonde) to a Level 10 (Light Blonde)

Splat Semi-Permanent color is peroxide free and only has depositing capabilities. Splat color does not and cannot lift your existing color as there is no oxidative agent.

 If your hair is already in a compromised position, to begin with, and you add Splat hair dye, a bright color, it could magnify already existing damage that might have occurred during the bleaching process.

  Read more about Splat Semi-Perm hair dye in our article “Everything You Need To Know About Semi-Permanent Hair Dye” here.

The amount of product you will need depends on your hair length, texture, density, and hair porosity. If you have hair that is longer than chin length or thick, you will most likely require a second box. You want to be able to fully saturate your hair to avoid uneven patchy results. Read more about Splat Semi-Perm hair dye in our article “Everything You Need To Know About Semi-Permanent Hair Dye” here.

Our motto is: The lighter the starting point the brighter and bolder your end result.

 If your hair is on a darker scale, then colors lighter in shade than your current color will not show. Our Semi-Permanent colors ONLY deposit and have no lifting power so if your hair is on the darker scale and you add a dark color (i.e.: Midnights) it can give you jewel tone/reflection of color.

 To achieve the brightest and best results we recommend that hair be medium Blonde or lighter. If you want to avoid bleaching your hair and you are already a Medium Blonde You can apply splat color directly onto your hair without bleaching, but if you hair is dark it will give a tonal/jewel tone look and not be as bright or vivid as our box.

Learn more about bleaching your hair here and different ways to bleach your hair here.

Our Mint Green 10 Wash is most effective on light blonde to pale blonde hair. The blue product will turn mint green as is dependent on how blonde your hair is. Learn more about bleaching your hair here and different ways to bleach your hair here.

**If your starting color is too dark, the color will not show. **

Yes, the level you bleach your hair to will affect the results. To get the most vibrant color, and achieve the color you see on your box, your hair will need to be a very light blonde. If after bleaching your hair it’s still yellow, dark blonde, or has a lot of orange tones in it then your end result will be darker. If there is too much orange in the hair this can alter the end color result completely. Read more about Hair Color Science and how to get the results you want here.

if you haven’t yet met your hair goal you can always purchase another bleaching kit and repeat the process, be sure to wait 14 days between applications.

Our motto is: The lighter the starting point the brighter and bolder your end result.

Learn more about bleaching your hair here and different ways to bleach your hair here.

Splat Pastel Mixer is perfect for this! You can adjust the level of color based on how much Pastel Mixer you mix with your color. Splat colors can be mixed together as well, so you can combine colors to create your own unique shade.

A shower cap can help retain body heat allowing for better color penetration. Applying low heat indirectly during your processing time can help as well.

Our Midnight series of colors are formulated with micro-pigments to deliver rich velvety color, which is visible on brunettes. We recommend a medium-blonde as starting level. The darker your hair color the less intense the results will be. If your hair is darker than a Medium Blonde the color provides a tonal effect giving you more of a jewel tone. Read more about the best Splat Hair Dye shades for brown hair here.

No worries, you don’t need to. We recommend colors be applied to Medium Blonde & light brown hair color. You can apply color to your darker hair, but the results will not be as bright or bold. The lighter your base color to begin with the brighter and bolder your end result. Learn about the best Splat Hair Dye shades for dark hair here.

You can also bleach sections of your hair that you want to apply the boldest color such as bright pink bangs or a vivid blue peek-a-boo hairstyle. Learn different ways to bleach your hair here.

Splat Original Complete Kits include bleach and color in order to achieve a bold/bright color.

Midnights colors are formulated with micro-pigments to deliver velvet-rich colors that are on the darker scale. This collection of colors can be reached on Medium Blonde hair, if applied over bleached hair the results will be lighter and brighter.

Splat Naturals are a series of colors that are 95% natural and specially formulated to deliver extra conditioning properties. No Mixing, thick formula for precise application.

NEW: Double Lift is a permanent hair color kit that is formulated to lighten your starting shade while depositing bold color. Made for dark brown virgin hair and comes in 4 vivid shades.

We suggest different processing times per product as we have tested them to have the best results. The shorter you leave Splat direct dye hair color in the hair the lighter the end result.

Semi-permanent hair dye can last between 4-6 weeks, fading gradually with every wash. The longevity of your color varies based on how frequently you wash your hair, the type of product(s) you use on a regular basis, hair texture as well as porosity. Learn more about hair porosity here. Learn how to care for your bright hair here.

We recommend using Sulfate-free products to prolong the life of your color.

Disclaimer: In some cases, our semi-permanent color can last longer than 4-6 weeks due to its high pigment load. Every individual’s texture, porosity and color history, and hair care routine can contribute to color retention.

Section hair and apply color only to areas you desire, if you are doing various small sections cling wrap can help divide sections and allow you to view progress. A thick conditioner can help isolate hair that you do not want to color and help reduce color transfer into areas not desired. Read the 10 Pro-Tips for Dying Your Hair At Home here.

Tie off the tips of your hair with hair ties and bleach just the tips, wash off the bleach, dry completely, then apply color.

2021 Trend Report: 6 Ways to Bleach & Color Your Hair

When transitioning to a new color give yourself ample time and a realistic timeframe to achieve your desired look so that you can preserve your overall hair health. Read are full article about how to remove Splat from hair here

Splat dyes are bright semi-permanent dye so they will not come out completely with just shampoo. Keep in mind that the overall texture, condition of the hair, and even the type of minerals found in your water impact if and how your hair takes in color and how it releases it. Here are some steps to help speed up the color fading process.

1. Use a clarifying shampoo and mix it with equal parts of baking soda and let sit for 30 minutes, focus on placing it on the color and not ALL over the hair.
2. Crush Vitamin C tablets and lather into a clarifying shampoo and wash, focusing on the hair that has color – lightly “scrub” the hair.

Please be aware that these recommendations can be drying to the hair, so we also recommend you condition your hair every time and if desired do conditioning treatments at home.

*Bleaching if not done properly can push color further into the hair cuticle.

Disclaimer: In some cases, our semi-permanent color can last longer than 4-6 weeks due to its high pigment load. Every individual’s texture, porosity and color history, and hair care routine can contribute to color retention.

Apply petroleum jelly or conditioner around hairline, forehead, and ears. Make sure you are wearing protective gloves at all times; it is a good idea to buy a few extra pairs in case they tear, or you need to take them off for any reason while you are working. Read The Top 8 Hair Dye Mistakes and How to Avoid Them to learn more.

While coloring, make sure you are wearing a hairdresser's cape or clothes you don't mind staining. Be sure the area is protected with old towels or an old sheet. After coloring, be sure your hair is COMPLETELY dry before going to bed or dressing. If your hair is wet, it will very likely bleed. Learn more about Splat’s direct dye formulation here.

Scrubbing your skin using a paste of equal parts baking soda and dishwashing soap should get the dye off. You may need to repeat twice to get all the color off. Rubbing alcohol may also remove the dye from your skin. We also recommend Color Oops Hair Color Removing Wipes ($4.99) to gently get off hair dye stains from the skin. Read The Top 8 Hair Dye Mistakes and How to Avoid Them to learn more about hair dye stain removal.

Making a paste with equal parts baking soda and dishwashing soap may work for your countertops, depending on how long the dye has been sitting in your sink. Rubbing alcohol is another option, as well as a mix of vinegar and water. Read The Top 8 Hair Dye Mistakes and How to Avoid Them to learn more about hair dye stain removal from counters, bathtubs, and skin.

Stains on your skin: Use a non-gel toothpaste and a damp washcloth, scrub stains for about 5 minutes rinse and repeat as needed.

- Mix baking soda and dish soap together, using a damp washcloth, scrub stains for 5 minutes, rinse and repeat as needed.
- Use baby wipes on your face, hands, neck, and ears. Rub the stains till the wipe no longer has moisture in it.
- Use an exfoliating scrub to wash your hands

Read The Top 8 Hair Dye Mistakes and How to Avoid Them to learn more about hair dye stain removal from counters, bathtubs, and skin.

How to remove hair dye stains on bathtub or shower:

 - Spray scrubbing bubbles or Lysol disinfecting spray that contains hydrogen peroxide. Let the spray sit on the stains for 10 minutes, scrub for 2 minutes, rinse and repeat the process as needed.
- You can also scrub the stain with a Mr. Clean Magic Eraser, and it will help lift the stains. (multi-purpose cleaner)

Read The Top 8 Hair Dye Mistakes and How to Avoid Them to learn more about hair dye stain removal from counters, bathtubs, and skin.

To get the most vibrant color results pre-bleaching to the lightest shade really makes a difference. Maintain the bold in your shade by washing less, using cool water, and using sulfate-free products. The more exposure to water and direct heat (think blow dryer, flat iron, etc), the faster your color will fade. Heat protectant spray is helpful to maintain your vibrant hair color. We recommend trying our Color Depositing Hair Masks to refresh your hair color.

Not all color removers work on Semi-Permanent direct dyes so be sure to select one that does. Depending on what color you have and your next goal, bleach might be an option for you. Check out these videos on how to remove Splat Hair Dye. Bleach Wash Hair Color Removal. How To Remove Splat Hair Dye Tutorial.

Simply wash hair with shampoo and water, sometimes two shampoos are necessary.

Semi-permanent color (Splat Complete Kits, Midnights, Ombre Kits, Naturals, or 10 wash) Depending on the color you currently have and the color you wish to achieve you can go about going back to a more “natural” color a few ways.

1. Let your current color fade as much as possible and then color hair a “natural” color, you will likely need to go a little darker in order to cover your old color.

2. Bleach out your color, if the color you had is dark then you will need to lift out that color and that can be done with bleach, but this is a very delicate process, which should only be done if fully confident the application and processing can be done quickly as leaving the bleach on too long can actually push the color deeper into the hair cuticle.

3. Neutralize the color to achieve a more natural tone. This is most achievable when color a light shade.

After you have applied Splat Hair Color and let process for the correct amount of time per the instructions, we suggest you rinse with a sulfate-free shampoo and cold water. Keep your new hue fresh by using Color Conditioning Masques that deposit purple, teal, or pink color gradually with each use.

Double lift is an oxidative developer + permanent color one-step process hair color. Original Kits contain 2 steps that include a bleaching process to lighten the hair.

The Double Lift kit works by lifting your dark brown hair color 4 levels before depositing its bold, permanent color. Double Lift uses a 40 volume developer to simultaneously lift your natural hair color and deposit one of our four shades. The color boosting formula is made with a direct dye base to achieve bold permanent color. *Splat Double Lift is meant for medium-dark and dark hair only. Application to light brown or blonde hair may not result in the represented shades shown here.

Depending on your hair length and volume will determine how many boxes you will need. We recommend if you have longer hair than your shoulders you should use two boxes minimum. If you have super thick hair add another. It is best to have more product to fully saturate your strands than too little during your at-home dying transformation.

We recommend not washing your hair every day, using a sulfate-free shampoo, COLD water, and use a heat protectant if you are going to use hot tools. Fading is normal so we’ve made it easy to refresh your shade when it is time to root-touch up.

We want you to get the best results with little damage to your tresses. Since previously-color treated or bleached hair has already undergone a lifting process, it’s best to use the Double Lift color kit on virgin hair or medium/light brown hair so that the ideal results can be achieved. Hair that has been previously colored, bleached, or darkened may not achieve the same results. Applying Double Lift Permanent Color to previously-processed hair will ONLY deposit color onto the hair. If your hair has been processed or bleached previously then Double Lift will lift your processed hair and virgin hair differently, which can lead to uneven coloring.