About Splat Hair Color

For customer service inquiries, please email us at customercare@splathaircolor.com or call 951-738-8595 Monday-Friday 8:00AM – 4:00PM PST excluding federal holidays within the United States

Returns

ITEMS PURCHASED THROUGH OUR WEBSITE

We can only accept returns of items purchased through our website with a receipt and order number issued through Splathaircolor.com. To return or exchange your purchase or for any other order discrepancies (e.g. wrong product, short shipped), please email us at CustomerCare@SplatHairColor.com within 30 days of receipt of your purchase for a Return Authorization Number. Unless the reason for return is the result of our error, you will be responsible for paying to ship the product to us. We are unable to refund any original shipping charges, nor can we accept the return of any products without a Return Authorization Number. Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor. For defective or damaged products, please email us at CustomerCare@SplatHairColor.com within 30 days of receipt of your purchase and retain the original shipping package and the damaged or defective product for inspection. We will provide you with a Return Authorization Number and instructions for returning any damaged or defective product to us at our expense. Upon receipt of the damaged or defective product, we will issue a refund for the price paid for the product to the original purchaser’s method of payment or provide a replacement product. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.

ITEMS PURCHASED THROUGH OUR RETAIL PARTNERS

We do not accept returns of any products not purchased on our website, for any reason. All items purchased through our retail partners must be returned to the retailer from which the product was purchased in accordance with their return policies.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within 7 business days.

Shipping

Shipping rates due apply. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.